Technical Support

Easy-Forex® Trading Platform is a accepted scheme application that does not visit some downloads or primary plan on the client's side. However, in some cases where the client is using primary settings, or is absent basic components, some modifications are needed in visit to ingest destined features, or to enrich the ordinary user's experience.

Please browse finished the Q & A beneath to trace your query,
or post it to us at: support@easy-forex.com
Basic Terms

Operating system: The fundamental software that runs your machine – MS Windows, Linux, Unix etc...

Web browser: The software used to display scheme pages and to surf the web. The most popular browser is Microsoft cyberspace Explorer.

Firewall: Hardware or software used to filter reciprocation between a machine (or between a meshwork of computers) and the Web.

Antivirus: Software used to protect a machine from viruses.

Antispyware: Software used to protect a machine from spyware and adware.

Java technology: A profession matured by Sun Microsystems for destined scheme applications. In visit to ingest Java, clients must have a \"Java virtual machine\" installed on their computers.

Temporary cyberspace files: Files stored on the client's machine to support meliorate cyberspace surfing performance.
Recommended Requirements for better browsing

Computer: Intel Pentium IV 3.0GHz, 512 MB RAM, or higher
Web browser: Microsoft cyberspace Explorer 6.X and up
Mac users: The place is not currently compatible for Safari, we recommend Firefox
Internet connection: Broadband 1.5 MB download speed, 256 KB upload speed

Minimal Requirements

Computer: Intel Pentium II (AMD/ Celeron equivalent) 500 MHz, 128 MB RAM)
Web browser: Microsoft cyberspace Explorer 6
Internet connection: ISDN 128 KB download/upload
Questions & Answers

Q: \"I’m unable to view the CHARTS system\"
A: The CHARTS system is supported on Java and Flash technologies and requires that a “Java Virtual machine” and \"Flash Player\" are installed on your computer. If you can’t wager the charts, you either don’t have Java VM or Flash Player, or Java is not running properly. Please refer to the links beneath for automatic installations of
Java: http://www.java.com/en/download/windows_automatic.jsp
Flash: http://www.adobe.com/go/getflashplayer

Q: \"I’m unable to index into the website. I’m entering my username and countersign and null happens\"
A: Solution 1: Your username and countersign are case sensitive, attain sure “Caps Lock” is not turned on, and essay again.
Solution 2: You have mistakenly pressed the \"space bar\" at the end or the beginning of the username or the password. Delete both and essay again.
Solution 3: If you are adjoining to the cyberspace finished an duty network, this could be an duty firewall issue. Please occurrence your system administrator.

Q: \"Time shown in the Charts and the Financial Indicator pages is wrong.\"
A: The instance in both pages is defined according to your instance zone. Please attain sure your instance regularize settings are correct. Double utter on the clock at the precise lowermost of your screen, and go to “Time Zone”. Select your instance zone, go back to “Date & time”, set the precise time, and utter OK.

Q: \"The website keeps “freezing” and I’m unable to browse finished it.\"
A: Close every scheme pages, disconnect from the Internet, and withdraw the temporary cyberspace files stored on your machine (see beneath on how to do this). Restart your connection.

Q: \"Nothing happens after logging in. I can't wager the trading Platform\"
A: The Easy-Forex® Trading platform opens in a removed window after log-on. Disable some pop-up medication currently running (i.e.: cyberspace Explorer integrated pop-up blocker, Google toolbar, etc.) or add Easy-Forex to the allowed sites list and essay again.
How to add Easy-Forex® Web place to my trusted sites (for cyberspace Explorer, n/a for Firefox)

Go to Start -> Settings -> Control commission -> cyberspace options. Click on the Security tab, mark the \"Trusted Sites\" and utter on \"Sites\". At the \"Add this website to this zone\", write http://www.easy-forex.com, uncheck the \"Require SSL verification for every sites in this zone\" checkbox, and utter OK.

How to withdraw the temporary cyberspace files (for cyberspace Explorer)

Go to Start -> Settings -> Control commission -> cyberspace options. In the General tab, low the \"Temporary cyberspace files\" section, utter \"Delete files\", check the \"Delete every offline content\" checkbox, and utter OK. This activeness could take a some minutes.

How to withdraw the temporary cyberspace files (for Firefox)

Open Firefox, utter Tools -> 'Clear Private Data', check the 'Cache', check box, utter ' Clear Private data'.

How to disable cyberspace Explorer pop-up blocker

Go to Start -> Settings -> Control commission -> cyberspace options. In the concealment tab, uncheck the \"block pop-ups\" checkbox, and utter OK.

How to disable Firefox pop-up blocker